Terms of Service
These terms apply to the cloud servers, dedicated servers, proxy IPs, DDoS protection, CDN, domains and related services (the "Services") provided by 1BGP ("we", "us") through www.1bgp.com. By registering an account, placing an order or using the Services, you agree to these terms.
1. Accounts
- You must provide accurate registration information and keep it up to date.
- You are responsible for keeping your password, API keys and server credentials safe. All activity under your account is treated as your own.
- If your account is compromised, change your password immediately and contact us.
2. Billing and Renewal
- Prices are those shown at the time of order. Services are prepaid and provisioned after payment succeeds.
- Please renew before expiry. Unrenewed services may be suspended, and after the suspension period resources (including data and IPs) are reclaimed and cannot be recovered.
- Some products (such as boutique dedicated servers and custom products) are delivered manually by the supplier; delivery times are stated on the product page.
3. Refunds
- Refund rules are those stated on each product page and order.
- If a service cannot be delivered or is unavailable for an extended period due to our fault, we will refund or credit the unused time.
- Services suspended or terminated for violating these terms are not refundable.
4. Acceptable Use
You may not use the Services to, among other things:
- break the laws of the server's location or your own jurisdiction;
- launch DDoS attacks, port scans or brute-force attempts, break into other systems, or distribute malware;
- send spam, run phishing or fraud, or host impersonation sites;
- store or distribute infringing, pornographic, gambling or other illegal content;
- monopolize shared resources in a way that seriously degrades other customers on the same node.
When we receive complaints or detect violations, we may require remediation, restrict networking or suspend the service. Serious violations may lead to immediate termination.
5. Availability
- We work to keep the Services stable and provide 24/7 technical support.
- We try to announce planned maintenance in advance. Upstream network failures, force majeure or attacks may cause interruptions; we will restore service as quickly as possible.
- If an attack exceeds the available protection, the affected IP may be temporarily null-routed to protect the network.
6. Data and Backups
- You are responsible for the data on your servers. Please back up important data regularly.
- Unless otherwise agreed, we do not back up your data. After termination or reclamation, data is deleted and cannot be recovered.
7. Limitation of Liability
- To the extent permitted by law, we are not liable for indirect losses, lost profits or lost data.
- Our total liability is limited to the amount you actually paid for the affected service in the month the issue occurred.
8. Suspension and Termination
- You may stop renewing or request account deletion at any time.
- We may suspend or terminate the Services if you breach these terms, fail to pay, or the Services are used for illegal activity.
- We may update these terms and will publish changes on this page. Continued use after an update means you accept the updated terms.
Privacy Policy
Information we collect
- Account data: email, phone number, nickname and similar details you provide;
- Transaction data: orders, top-ups and renewals (card details are handled by payment providers and not stored by us);
- Technical data: login IPs, browser type and access logs, used for security and troubleshooting;
- Communications: support tickets and chat messages you send us.
How we use it
- to provision, manage and renew your services and process payments;
- to send expiry reminders, service notices and security alerts;
- to provide support and prevent fraud, abuse and attacks;
- to meet legal obligations.
Sharing
We do not sell your personal data. We share only what is necessary with data center, network and domain suppliers to deliver the Services, with payment providers to process payments, or when required by law or a competent authority.
Cookies
We use cookies to keep you signed in and remember your language. You can disable cookies in your browser, but some features may stop working.
Security and retention
We use reasonable technical and organizational measures to protect your data. We keep it while your account is active; after account deletion we delete or anonymize it, except records we must keep by law.
Your rights
You can view and edit your profile in the user center, and contact us to access, correct or delete your personal data or close your account.
Contact
For questions about these terms or this policy, open a support ticket or reach us through the Telegram support button at the bottom right of the page.