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1BGP · Commitment

Service Commitment

A summary of our availability, support and refund policies.

Availability

  • We do our best to keep services stable.
  • We try to give advance notice of planned maintenance.
  • Upstream failures, force majeure or attacks may interrupt service; we will restore it as soon as possible.
  • During attacks beyond our protection capacity, the affected IP may be temporarily blocked to protect the network.

Technical Support

  • 7×24 technical support.
  • Tickets: submit from the user center; response within 1 hour on working days.
  • Live chat: staffed 10:00–19:00 (UTC+8).

Refunds and Compensation

  • Refund rules are set out on each product page and order.
  • If we cannot deliver a service or it is unavailable for a long time due to our fault, we refund or compensate for the unused period.
  • Services suspended or terminated for violating the Terms are not refundable.

Data and Backup

  • You are responsible for your data; please back up important data regularly.
  • Unless otherwise agreed, we do not guarantee backups of your data.
  • After termination or reclamation, data is deleted and cannot be recovered.

This page does not set a fixed uptime percentage. The Terms of Service and order details prevail. See the current service status.
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